Terms and conditions

1. Scope

These terms apply to all advisory, facilitation and training services provided by Senso Global Consulting, Claudia Bülbül, Germany (referred to as Senso), to private clients and organisations. By booking a program or a session, you accept these terms. Deviating terms of the client apply only if Senso has agreed to them in writing.

2. Nature of the services

Senso provides strategic professional support in the form of advisory sessions, written deliverables such as CV and LinkedIn profile reviews, and facilitation or training for organisations. The services are not therapy, legal advice, tax advice or recruitment. Senso does not act as an employment agency and receives no commission from employers.

3. Intro call and offer

The intro call is free of charge and without obligation. After the call, Senso sends a written offer describing the recommended program, the number of sessions, the deliverables and the fee. A contract is formed when the client confirms the offer in writing, including by email.

4. Fees and payment

Fees are stated in the individual offer in euros. Unless agreed otherwise, the fee for a program is invoiced at the start of the program and is due within fourteen days of the invoice date. Organisations may agree a different schedule in the offer. Applicable VAT is shown on the invoice where it is due.

5. Scheduling, rescheduling and cancellation

Sessions are scheduled by mutual agreement and take place online unless otherwise arranged. A session may be rescheduled free of charge up to 24 hours before the agreed time. Sessions cancelled or missed with less than 24 hours notice count as delivered, except in cases of illness or emergency, which Senso will accommodate in good faith. A program is to be completed within six months of the first session unless agreed otherwise.

6. Withdrawal for consumers

If you book as a consumer, you have the statutory right to withdraw from the contract within fourteen days of its conclusion without giving reasons, by sending a clear statement to the email address below. If you ask Senso to begin the services during the withdrawal period, you owe a proportionate fee for the services delivered up to the point of withdrawal.

7. Cooperation of the client

The results of the work depend on the client's active participation. The client provides the information and documents needed for the sessions, such as a current CV, in good time, and decides independently which recommendations to follow. Responsibility for decisions taken on the basis of the advisory work remains with the client.

8. No guarantee of outcome

Senso works carefully and to a professional standard. Because hiring decisions, promotions and market conditions lie outside Senso's control, no particular outcome, employment, placement, contract or income can be promised or guaranteed.

9. Confidentiality

Everything the client shares in the course of the work is treated as confidential and is not disclosed to third parties without the client's consent, unless disclosure is required by law. Senso may mention the type of engagement anonymously as a reference; named references are published only with the client's express permission.

10. Intellectual property

Frameworks, worksheets, templates and other materials provided by Senso remain the intellectual property of Senso Global Consulting. The client may use them for personal purposes. Passing them on to third parties or using them commercially requires Senso's written consent. Documents that the client produces during the work, such as the client's own CV, belong to the client.

11. Liability

Senso is liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory statutory provisions. In all other cases liability is limited to the foreseeable damage typical for this kind of contract and to the fee of the respective engagement. Liability for indirect damage and lost profit is excluded to the extent permitted by law.

12. Data protection

Personal data is processed in accordance with the privacy policy published on this website and the General Data Protection Regulation.

13. Governing law and jurisdiction

These terms and all contracts between Senso and the client are governed by the law of the Federal Republic of Germany. Mandatory consumer protection rules of the country in which a consumer habitually resides remain unaffected. For contracts with businesses, the place of jurisdiction is Senso's registered seat in Germany.

14. Final provisions

Should individual provisions of these terms be invalid, the remaining provisions remain in force. Changes to these terms are published on this page and apply to contracts concluded after the date of publication.

15. Contact

Questions about these terms: Senso Global Consulting, Claudia Bülbül, Germany. Email: [email protected].

Last updated: 28 September 2026